Badlands has a 14-day returns and exchanges policy. You may return your merchandise to Badlands within 14 days upon the receipt of your product .
To be eligible for a return, your item must be unused and in the original condition that you received it in. It must also be in the original packaging with all of the original lables on it.
- Gift cards
- Perishable products
- Items cannot be returned if you have "changed your mind"
- Special order items
- Any items damaged tthrough normal wear and tear.
- To complete your returns we require a reciept for proof of purchase. Without the proof of purchase we are unable to process the return.
Refunds (If Applicable)
Once your return is recieved and unpacked by Badlands. We will have a look at the item and inspect it to see if it meets the requirements. You will get a call and be notified of the approval or rejection of your return.
We will then refund your money or offer a store credit.
Any Paid in full purchases cancelled shall be liable to a cancellation fee of 30% of the total Purchase Price which will be deducted from any refund payable on cancellation of the purchase for a re-stocking fee. This does not include backorderd items. Any refund due will only be valid for cancellations made within the specified period of 4 weeks from date of purchase. Once this time has passed an invoice can not be refunded.
Unfortunately all sale items are non-refundable, only full priced items may be returned.
Layby and Special Order Items
Layby’s and Special Order’s 30% Deposit Required. Limited Edition products require a 50% Deposit and must be collected within the original layby terms of 90 days or otherwise stated. Or if not collected within the terms of layby the original deposit will be forfeited.
Shipping for Returns-
Shipping will not be refunded on returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In the event that the style being returned is no longer available for exchange, a store credit of equal product value will be issued. We reccommend sending your goods back via a tracked delivery service. As we do not accept responsibility for items lost in transit.
. You will need to freight the item back to use with a return paid bag inside to send the right size back to you.
To Make a Return or Exchange visit us in-store -
Unit 2/7 Hoyle Avenue,
Castle Hill, 2154, NSW
To Make a Return or Exchange via mail -
1.) Call us on (02) 8866 4730 to get obtain a RA (Returns Authorisation) number.
2.) Write this number on the outside of the package you are shipping back to us.
We recommended packaging your returns correctly to ensure no damage is caused during transit. If sending regular mail we recommend insuring the package.